Return & Exchange Policy

At D’Hierarchy, we are committed to delivering products that meet the highest standards of quality and presentation. As our fragrances are personal-use products, all purchases are subject to the following Return and Exchange Policy.

Returns & Refunds

All products purchased from D’Hierarchy are non-returnable and non-refundable once delivered.

We do not offer refunds for change of mind, preference, dissatisfaction with fragrance selection, or any reason other than circumstances explicitly covered under this policy.

Exchange Eligibility

Customers may request an exchange only in the following cases:

• Receipt of a damaged product

• Receipt of a defective product

• Receipt of an incorrect product

All exchange requests are subject to inspection, verification, and approval by D’Hierarchy before eligibility is determined.

Submission of an exchange request does not guarantee approval.

Exchange Request Procedure

To initiate an exchange request, customers must contact D’Hierarchy within 48 hours of delivery and provide:

• Order number

• Clear photographs and/or videos showing the issue

• A brief description of the concern

Additional information may be requested to facilitate the evaluation process.

Evaluation & Approval

Upon receipt of the request, our team will conduct an internal assessment to determine eligibility.

If the request is approved, D’Hierarchy will provide instructions regarding the exchange process.

D’Hierarchy reserves the right to reject exchange requests where:

• The issue cannot be verified

• The product has been used, altered, or damaged after delivery

• Original packaging is unavailable

• The request is raised beyond the specified reporting period

• Supporting documentation is insufficient

Exchange Fulfilment

Approved exchanges will be processed only for the affected item and subject to product availability. In cases where the same product is unavailable, D’Hierarchy may offer an alternative resolution at its discretion.

Contact

For all exchange-related requests or assistance, customers may contact our support team through the official contact/social channels provided on the website or reach us on info@dhierarchy.com

D’Hierarchy reserves the right to amend or update this policy at any time without prior notice.